Department
KPO
Qualification
Undergraduate/Graduate
Experience
2 years’ experience in BPO or HealthCare domain preferred
Professional Skills
  • Excellent verbal and written communication skills in English.
  • Must be a self-starter and be able to work independently and in a team environment, ability to learn new technology or processes quickly is a plus.
  • Must be able to communicate effectively both written and verbally to groups of people and/or individuals at all levels of an organization.
  • Need strong ability to prioritize work effectively ability to multitask and meet deadlines.
  • Must be proficient with MS Office, MS Windows, and other business-related computer skills required in order to create, maintain and enhance customer relationships.
  • Must be extremely detail oriented, motivated, analytical, goal oriented and persistent.
Roles and Responsibilities
  • Communicates the client's goals and represents the client's interests to the team.
  • Apply analytical skills to provide meaningful data to clients.
  • Consulting with clients to assess technical and operational needs and recommend solutions to ensure rapid implementation of existing technologies and processes.
  • Schedule and conduct meetings with clients to facilitate assessments, installations and training.
  • Conducting business/operational meetings with key members of assigned client organizations, follow-up on action items post meeting.
  • Focus on maintaining high overall customer satisfaction and maximum utilization of technology and processes.
Department
KPO
Qualification
Undergraduate/Graduate
Experience
1 to 2 years’ experience in BPO Technical Support preferred
Professional Skills
  • Excellent verbal and written communication skills in English.
  • Must be a self-starter and be able to work independently and in a team environment, ability to learn new technology or processes quickly is a plus.
  • Must be able to communicate effectively to groups of people and/or individuals at all levels of an organization.
  • Need strong ability to prioritize work effectively ability to multitask and meet deadlines.
  • Must have working knowledge of databases, networking, business-related computer skills required in order to create, maintain and enhance customer relationships.
Roles and Responsibilities
  • Communicates the client's goals and represents the client's interests to the team.
  • Apply analytical skills to provide meaningful data to clients.
  • Consulting with clients to assess technical and operational needs and recommend solutions to ensure rapid implementation of existing technologies and processes.
  • Schedule and conduct meetings with clients to facilitate assessments, installations and training.
  • Conducting business/operational meetings with key members of assigned client organizations, follow-up on action items post meeting.
  • Focus on maintaining high overall customer satisfaction and maximum utilization of technology and processes.

Personal Information

Professional Experience