2 years’ experience in BPO or HealthCare domain preferred
Professional Skills
Excellent verbal and written communication skills in English.
Must be a self-starter and be able to work independently and in a team environment, ability to learn new technology or processes quickly is a plus.
Must be able to communicate effectively both written and verbally to groups of people and/or individuals at all levels of an organization.
Need strong ability to prioritize work effectively ability to multitask and meet deadlines.
Must be proficient with MS Office, MS Windows, and other business-related computer skills required in order to create, maintain and enhance customer relationships.
Must be extremely detail oriented, motivated, analytical, goal oriented and persistent.
Roles and Responsibilities
Communicates the client's goals and represents the client's interests to the team.
Apply analytical skills to provide meaningful data to clients.
Consulting with clients to assess technical and operational needs and recommend solutions to ensure rapid implementation of existing technologies and processes.
Schedule and conduct meetings with clients to facilitate assessments, installations and training.
Conducting business/operational meetings with key members of assigned client organizations, follow-up on action items post meeting.
Focus on maintaining high overall customer satisfaction and maximum utilization of technology and processes.
1 to 2 years’ experience in BPO Technical Support preferred
Professional Skills
Excellent verbal and written communication skills in English.
Must be a self-starter and be able to work independently and in a team environment, ability to learn new technology or processes quickly is a plus.
Must be able to communicate effectively to groups of people and/or individuals at all levels of an organization.
Need strong ability to prioritize work effectively ability to multitask and meet deadlines.
Must have working knowledge of databases, networking, business-related computer skills required in order to create, maintain and enhance customer relationships.
Roles and Responsibilities
Communicates the client's goals and represents the client's interests to the team.
Apply analytical skills to provide meaningful data to clients.
Consulting with clients to assess technical and operational needs and recommend solutions to ensure rapid implementation of existing technologies and processes.
Schedule and conduct meetings with clients to facilitate assessments, installations and training.
Conducting business/operational meetings with key members of assigned client organizations, follow-up on action items post meeting.
Focus on maintaining high overall customer satisfaction and maximum utilization of technology and processes.